FAQ
Whats your contact info?
Instagram: @laylalondonhair
Phone# 1-888-589-9923
Hours: Monday-Friday 9am-5pm
How Many bundles will I need for a full head?
It depends on each individual’s personal preference and what they are looking to achieve.
2 packs (200g); this is used to achieve a half head and tracks, this ideal if you just want to add volume to your natural hair.
3 packs (300g); this is used to achieve a full head weave, this is ideal if you want to cover up your natural hair.
4 packs (400g); this is used to achieve a fuller volume full head weave, this is ideal if you want sexy and glamorous look.
Found a gray hair!! Why?
Virgin hair is cut directly from a donor’s head therefore there may be gray hairs depending on the donor’s age and stress level. Don’t worry, virgin hair can be dyed or if you like the natural color look, the gray hairs and be tweezed out easily.
What is a closure ?
Lace base closure: Is used at the crown of your head and is sewn in with approximately 2-3 bundles of hair and the front is usually sewn in or adhered with Ghost Bond Glue or a similar adhesive. They come in one size 3”x5”
When will I receive my order?
any item ordered before 3pm any weekday should be received within 3- 5 business days. Orders in the evenings and weekends will be received within 3-7 business days. Please note that we can't predict delays due to weather or traffic conditions. That could potentially result in a delay or late delivery so we just ask for your patience in the unlikely event that happens!
If I’m not happy with my product can I return it?
Of course! We want the process of buying from Layla London to be as stress-free as possible and that means not having to worry about being stuck with something that doesn’t suit you! We offer all our customers a money back guarantee when purchasing from Layla London Hair. Visit our guarantee page by clicking the link at the bottom of our site for more information!
You're welcome to return any item within 3 days of receiving it, provided you haven't used it or washed it.
Just email us at [email protected] with the word "Return" in the subject title.